Refund and Cancellation Policy for MyRealAdvs.com
At MyRealAdvs.com, we are committed to providing high-quality web development and digital marketing services. This Refund and Cancellation Policy (“Policy”) outlines our procedures for handling cancellations, refunds, and related issues. By engaging with our Services, you agree to abide by the terms outlined in this Policy.
1. General Policy
Once you have entered into an agreement for our services (whether through a signed contract or by placing an order), the following refund and cancellation terms apply. The specific details of your order, including the agreed-upon fees and payment schedule, will be outlined in your individual service agreement, which may supersede the terms of this Policy.
2. Cancellation of Services
a. Client Cancellation
If you wish to cancel a project or service, you must notify us in writing at least [7/14] days before the scheduled start date or before any work has been completed. Cancellations received after this period will incur cancellation
charges based on the scope of work completed or materials purchased for your project.
b. Cancellation After Work Commencement
If work has already begun on your project (e.g., website design or development), cancellations will be subject to a cancellation fee. The fee will be calculated based on the percentage of work completed up to the date of cancellation.
- Before Design Phase Completion: [Percentage]% of the total project cost is non-refundable.
- After Design Phase Completion but Before Development: [Percentage]% of the total project cost is non-refundable.
- During Development/After Project Completion: No refunds will be issued.
c. Service-Specific Cancellations
For digital marketing services such as SEO, PPC, and social media management, cancellations must be made at least [7/14] days before the billing cycle ends. Any pre-paid service fees for the following period will not be refunded.
3. Refund Policy
We strive to ensure client satisfaction. However, due to the nature of our services, we have specific refund guidelines:
a. Eligibility for Refund
Refunds may be issued only under the following circumstances:
- Service Delivery Issues: If we fail to deliver the services outlined in the agreed-upon contract or project scope, we will issue a full or partial refund, depending on the extent of the service failure.
- Unresolved Disputes: If a dispute arises regarding the quality or scope of services and remains unresolved after reasonable attempts at resolution, a partial refund may be considered.
b. Non-Refundable Fees
The following fees are non-refundable:
- Initial deposits
- Any setup or one-time charges
- Fees for services already rendered (e.g., custom work, marketing campaigns initiated)
- Costs for third-party services (e.g., purchased software, paid advertising fees)
c. Refund Process
Refund requests must be submitted in writing via email to [email@example.com]. Once we receive your request, we will review the situation and notify you within [7] business days regarding the status of
your refund. If a refund is approved, it will be processed through the original method of payment. Please note that refunds may take up to [14] business days to be credited back to your account, depending on your payment method.
d. Chargeback Policy
We do not encourage chargebacks. If you initiate a chargeback through your credit card or payment service provider, this will be considered a breach of contract, and we may suspend all services until the issue is resolved. Any fees
incurred from chargebacks will be added to your outstanding balance and may be subject to additional collection efforts.
4. Changes to Refund and Cancellation Policy
We reserve the right to modify, update, or amend this Refund and Cancellation Policy at any time. All changes will be posted on this page with an updated “Effective Date.” By continuing to use our services after any such changes, you agree to the updated Policy.
5. Force Majeure
We are not responsible for delays or cancellations of services caused by circumstances beyond our control, such as natural disasters, technical failures, or other unforeseen events. In such cases, no refunds or cancellations will be granted.
6. Client Responsibilities
To avoid any misunderstandings or disputes, clients are responsible for providing timely feedback, approvals, and any necessary materials or access required for the completion of services. Delays or failure to provide required information may result in project delays, and any additional work may be subject to extra charges.
7. Contact Information
If you have any questions or concerns regarding our Refund and Cancellation Policy, please contact us at:
MyRealAdvs.com
Email: support@myrealadvs.com
Address: Thane, Bhiwandi, purna 421302